Rent and Payments
Your lease explains how and when rent is paid. Contact the office at info@reserve-pm.com or 319-383-1340 if you have a question about your rent payment.
Resident hub
Good information makes renting easier.
Whether you need to report a repair or want to know what comes next, start here. If you still have a question, call us. We're happy to help.
Useful starting points
Resident Resources
Maintenance Requests
Use the standard maintenance request form for routine issues. Genuine emergencies go to maintenance@reserve-pm.com, not through the standard form.
Utilities and Move-In
The team will walk new residents through what needs to be set up for their specific unit. Renters insurance is required, and we can point you to what you need when you sign. Email info@reserve-pm.com with questions.
Moving Checklist
- Confirm your move-in date with the office.
- Set up renters insurance. It's required to rent with us.
- Update your mailing address.
- Arrange utilities for your unit.
- Report anything that needs attention as soon as you move in.
Move-In and Move-Out Checklists
Use the full checklists to get settled or leave the home in good shape. The link is easy to share with yourself or someone helping with the move.
Contact the Office
Start here
Need something fixed?
Standard requests go through our maintenance form so the team can act on them quickly.
Submit a maintenance request01
Tell us what’s wrong
Use the standard maintenance form with your unit address and a clear description.
02
We’ll follow up
Our team reviews requests and gets in touch if we need more information.
03
Keep us posted
If the issue changes or becomes an emergency, use the emergency maintenance contact.
Rent and leasing basics
The simple version.
Your lease has the details for your home. These reminders cover the everyday basics.
Pre-qualification and cost
Pre-qualification is free, and the only fee is a $30 background check, paid before the lease is signed.
Moving in or out
Let us know early when your plans change. Clear notice helps keep the process smooth for everyone.
Communication
We prefer direct, plain-English communication. Call, email, or use the right form, and we'll take it from there.
Common questions
How do I report an emergency? +
For no heat, no water, flooding, a gas smell, or a lockout, email maintenance@reserve-pm.com. Emergencies should not go through the standard form.
How quickly will I hear back? +
We review maintenance requests as they come in and will follow up if we need more details or to coordinate access.
Who do I contact with a lease question? +
Call 319-383-1340 or email info@reserve-pm.com. We'll make sure your question gets to the right person.